JetDock Lifetime Limited Warranty
The JetDock System carries a Lifetime Limited Warranty -- virtually unheard of in the marine environment! Click here to open a downloadable PDF version of the Owner's Manual in a new window.
A. What is covered:
Any defect in material and workmanship from personal, normal household use in accordance with the Owner’s Manual, Instructional Supplements, and the Assembly and Installation Video.
B. For how long:
LIFETIME - for as long as you own your JetDock.
C. Who gets the Warranty:
D. Geographic Scope:
This warranty applies only to JetDock Systems, Inc. products purchased in the United States.
E. What we will do:
If your JetDock Systems, Inc. product is defective we will repair it, or at our option, replace it at no charge to you. If we repair your JetDock Systems, Inc. product, we may use new or reconditioned replacement parts. If we choose to replace your JetDock Systems, Inc. product, we may replace it with a new or reconditioned one of the same or similar design.
IMPLIED WARRANTIES, INCLUDING THOSE OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY (AN UNWRITTEN WARRANTY THAT THE PRODUCT IS FIT FOR ORDINARY USE), ARE LIMITED TO ONE YEAR FROM THE DATE OF PURCHASE. JETDOCK SYSTEMS, INC. WILL NOT PAY FOR: LOSS OF TIME; INCONVENIENCE; LOSS OF USE OF YOUR JETDOCK SYSTEMS, INC. PRODUCT OR PROPERTY DAMAGE CAUSED BY YOUR JETDOCK SYSTEMS, INC. PRODUCT OR ITS FAILURE TO WORK; ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES; OR ANY DAMAGES RESULTING FROM MISUSE OR MODIFICATION OF YOUR JETDOCK SYSTEM, INC. PRODUCT.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so the above exclusions may not apply to you.
G. How to obtain warranty service:
To obtain warranty service for your JetDock Systems, Inc. product, you must provide proof of the date and place of purchase of the product.
1. Do-it-yourself service. Call JetDock Systems, Inc. toll-free at 1-800-JET-DOCK (1-800-538-3625 ) or 216.750.2257. Trained JetDock Systems, Inc. representatives will assist you in diagnosing the problem and will arrange to supply you with the required parts for do-it-yourself repairs, freight collect.
2. Service from authorized dealers. You also may obtain warranty service from JetDock Systems, Inc. authorized dealers. Please note that the listings of authorized dealers is subject to change without notice; we recommend that you verify the dealer’s status by calling JetDock Systems, Inc. at 1-800-JET-DOCK (1-800-538-3625 ) or 216.750.2257, before reaching any agreement on service. If warranty service is provided by an authorized dealer, JetDock Systems, Inc. will provide all required parts under warranty at no charge to you, but the dealers are independent business people and may render a bench or service call charge for their services. JetDock Systems, Inc. will not reimburse you or otherwise be responsible for those charges.
3. Return to JetDock Systems, Inc. You also may obtain warranty service by returning the product, freight prepaid to:
JetDock Systems, Inc.
9601 Corporate Circle.
Cleveland, Ohio 44125
Be sure to include your name, address, telephone number, proof of date and place of purchase and a description of the operating problem. After repairing, or at our option, replacing your JetDock Systems, Inc. product, we will ship it to your home at no cost to you for parts and labor, but you will have to pay a minimum of $5.00 for shipping and handling charges.
Your choice of any one of the above-described service options is your exclusive remedy under this warranty.
H. What this warranty does not cover:
This warranty does not cover the Tide Manager System*, metal support beam systems, bunk systems, keel deflection systems, pwc and turret winch cubes, airlift powerhead systems including pumps and hoses, or wear plate systems for floatplane docks (which are considered replaceable parts), or cubes of any color other than black, or items manufactured by other companies, such as dock boxes, fenders, lift ladders, boarding steps, winches, winch line or hook, combination locks or cables. However, JetDock Systems, Inc. will assign all available manufacturers warranties on such items. JetDock Systems, Inc will also (i) extend a 90-day warranty on the Tide Manager, (ii) a 10 year warranty on the metal support beams, (iii) a 1 year warranty on the airlift powerhead system including pump and hoses, (iv) a 5 year warranty on the wear plates for floatplane docks; (v) a one year warranty on winch cubes, bunk systems and keel deflection systems; (vi) a five-year warranty on cubes of any color other than black; all upon the terms and subject to the conditions set forth in this warranty and the Terms and Conditions of customer Contract. In addition, this warranty does not cover installation, commercial use, defects resulting from accidents, damage while in transit to our service location, or damage resulting from alterations, misuse or abuse, lack of proper maintenance, extreme tides, storms, or other acts of God, unauthorized repair or modification of the product, affixing of any attachment not provided with the product, or other failure to follow the Owner’s Manual.
*The term “systems” also includes applicable hardware, brackets, lines, attachment, sleeves and any other component associated with that system.
This warranty is the only one we will give you on your JetDock Systems, Inc. product, and it sets forth all our responsibilities regarding your JetDock Systems, Inc. product. There are no other express warranties.
I. State law rights:
This warranty gives you specific legal rights, and you may also have other rights, which vary, from State to State.